What do you think?

Subject: What do you think? Sun Sep 02, 2012 4:40 am

I have 2 subs that were purchased directly from the manufacture and are under warranty. The glue joints at the spider and voice coil broke. the woofer still plays but makes messed up noises at high volumes since it moves slightly where the glue joint broke. When I spoke with customer service from this company they said that it sounded like a user error and said that it sounded like the box was tuned wrong. I never over powered them and did not play below the tuning frequency.
Now if you say your going to stand behind your product, then do so! Don't sell speakers to people under a false promise that you will take care of your customers and not do so. I am going to send the speakers in and if it's not handled in a professional manor, like it should be in the first place, then I'm going to let everybody know what company it is.

Subject: Re: What do you think? Sun Sep 02, 2012 8:28 am

It sucks! But i have never used warranty competition voids it.

Subject: Re: What do you think? Sun Sep 02, 2012 9:39 am

yep ya just order recones and move on ...... is amp set clean with a scope

Subject: Re: What do you think? Sun Sep 02, 2012 12:43 pm

well if your running a d5 on 2 aq 10's then you over powered them.but then again the triple joint needs to be solid no matter what.

Subject: Re: What do you think? Sun Sep 02, 2012 2:08 pm

i dont know anyone that competes and uses recomended spec boxes for sub and proper power ;;;;

Subject: Re: What do you think? Sun Sep 02, 2012 4:04 pm

Hey does that mean I have some kredits or sumn I dont know why subs dont like over 24k each lol

Subject: Re: What do you think? Sun Sep 02, 2012 11:21 pm

well, I only ran them at 1 ohm on a single d5. 2000watts rms as they say their rated at and I didn't play them below their tuning frequency,so there should be no issues. Its a broken glue joint and not a burnt coil. That i could understand not covering. I will not waste anymore money on the subs than I already have. why should I use a companies sub who doesn't support their customers.

Subject: Re: What do you think? Mon Sep 03, 2012 2:18 pm

lol...

Subject: Re: What do you think? Tue Sep 04, 2012 1:09 am

well i know who you are talking about and no they will not repair at no cost i have had the same problem in the past told me that non cf paper cone has the same pop noise so move up and will solve this problem well i will tell you it did not and still happened on 3k on an 6k woofer i would just pay for the recone and move on or try something different